Customer Service Representative

We impact people’s lives every day by putting state-of-the-art technology into their hands—and we need you to help us do it.

As a Customer Service Representative, you will be the first point of contact for customers reaching our company. You’ll make a difference and have a strong, positive impact on the customer experience by answering questions, solving problems, and helping customers navigate our products, services, and billing.

You won’t just answer calls—you’ll build connections.

You’ll Thrive in This Role If You:

• Welcome customers with a friendly voice and a kind, professional demeanor
• Enjoy helping people understand their services, billing, and available options
• Have a couple of years of customer service or call center experience
• Are tech-savvy, have strong computer skills, or are eager to learn
• Can multi-task like a pro while staying organized and detail-oriented

What You’ll Do:

• Serve as the primary point of contact for new and existing customers via phone and email
• Answer incoming calls on a multi-line phone system and respond to customer inquiries promptly and courteously
• Assist customers with billing questions, service changes, new service requests, disconnects, and special deposits
• Compile, maintain, and update accurate customer billing records
• Educate customers about company products, services, and billing processes
• Process service orders and account updates while ensuring accuracy and compliance
• Help create a positive, professional, and welcoming experience for every customer interaction

Why This Role Matters:

The work you do directly supports our customers and our community. Each interaction is an opportunity to make someone’s day easier—and better.